I have come to the frightening conclusion that I am the decisive element.
It is my personal approach that creates the climate.
It is my daily mood that makes the weather.
I possess tremendous power tp make life miserable or joyous.
I can be a tool of torture or an instrument of inspiration,
I can humiliate or humor, hurt or heal.
In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized.
If we treatbpeople as they are, we make them worse.
If we treat peoplebas they ought to be,
we help them become what they are capable of becoming.
By : Goethe
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